“The presence of engineers who can even check software is quite welcome in comparison with personnel that might be sent with little or no education. There are many cases where trouble is easily analyzed and verified from software and this makes the response time from FEBACS engineers very fast.”

“If they only worked on SCREEN-made equipment, their standby time would be increased and that would result in wasted time, but since they can respond to other makers' equipment as well, FEBACS engineers work very efficiently for us.”

“Because FEBACS personnel in charge of design, field service, and sales are all willing to offer consultation even on equipment from other makers', we feel quite confident using them.”

“It was possible for me to leave certain work up to FEBACS personnel because the group leader had experience. That enabled me to spend time on other issues and allowed me to analyze data.”