Three staff members who had graduated from our education program after undergoing six months of software design at FEBACS and six months of field service were dispatched to a customer's locale. These three staff members, in tandem with their leader who has seven years experience in the setup of SCREEN equipment, in process testing, and in repair and remodeling, are stationed at the customer's place of operation.
A work system matched to the customer's work and production systems was incorporated, and on-site work was begun.
Response to problems is carried out through direct reporting to the leader, not only by the persons in charge of maintenance but also from the manufacturing department itself.
Work reports, are created and delivered to the customer. Measures to prevent the relapse of trouble are examined in cooperation with the customer, and the equipment manufacturer is contacted.
At once-a-month regular meetings between FEBACS and the customer, arrangements are made beforehand on the countermeasures that FEBACS can offer concerning other manufacturers' equipment as well as SCREEN-made equipment.
